Charlotte Bobcats Open Jobs

Summer 2010 Ticket Operations Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 11:55:30 EST

Bobcats Sports & Entertainment seeks a Ticket Operations Intern that will be responsible for learning all aspects of ticketing operations for the Charlotte Bobcats and Time Warner Cable Arena, servicing Bobcats season ticket-holder accounts and patrons attending events hosted by the Arena. The responsibilities and duties include: Assist in distribution of Season Tickets and Parking Maintenance of Bobcats Season Ticket accounts and likely distribution of invoices and tickets for the Bobcats 2010 playoff push, which will also include, printing and mailing group/ indiviudal ticket packages. Assist in day-to-day box office operations (including events) Assist in placing of orders on Archtics Ticketing System (Ticketmaster) and fulfillment Provide support for special events run by other departments within the organization. Assist in other office related tasks such as filing, mailing, etc. as required. Pursuit of a Sports Marketing, Management, Economics, Business, Accounting or similar degree is preferred. Proficiency in Microsoft Office products (Excel, Word, etc.) Experience with Archtics and/or Ticketmaster Host system a plus, but not required. Self-motivated Interpersonal skills (including with co-workers and the public). Ability to demonstrate professionalism (on-time, appropriate dress, etc.) Available to work nights and/or weekends occasionally (Season Ticket Distribution and some events) Ability to ... Read More...

Summer 2010 Group Sales Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 11:50:35 EST

Bobcats Sports & Entertainment seeks a Group Sales intern whose duties will include: Assit the group event coordinators with the servicing and sale of any group tickets, birthday party packages, programs and promotional ticket packages to a Bobcat or Arena event. Assit with the planning and execution of group events Work closely with the Manager of Group Sales to produce group programs and timelines. Conduct research for the Group Event Coordinators on specific programs . Assit the group sales department on game days and weekends. Assist the group sales department with large mailings Perform administrative tasks on a daily basis. Sort complimentary vouchers to determine if leads can be generated. Assist with researching information for direct mail campaigns. Intern will be responsible for data entry and manipulation of sales leads in our internal database. Occasionally run off-site errands Assist the group sales department with Arena events/programs Qualifications: Major: Sales/ Marketing/ Advertising/ Communications (preferably) Must be very motivated and professional Must be honest, timely and capable of working with the public. Strong work ethic able to work in team environment Proven written, oral, and presentation skills Must have experience with Microsoft Office Must be able to search Databases for inquires and build spreadsheets. Must be able to be a full time ... Read More...

Spring 2010 Marketing Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 11:49:09 EST

Bobcats Sports and Entertainment seeks an intern who will be responsible for assisting the Marketing department with various duties: Assist in an administrative role Clerical work such as filing, faxing, and photocopying Answer phones, coordinate schedules, and organize meetings Assist in any other project-based work as deemed necessary. Must be highly organized and proficient in Microsoft office. This is a non-paid internship and is requiring the individual to receive college credit. The intern will need to be in the office 30-40 hours a week.

Summer 2010 Executive Offices Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 11:48:21 EST

Bobcats Sports and Entertainment seeks an Executive offices intern who will be: Assisting our Executive offices staff with daily administrative tasks. Assisting with team projects and spreadsheets. Assisting with the upcoming season. Assisting with other projects and responsibilities as assigned. The ideal candidate must have great communication skills, be professional and able to multi-task. Applicant must have proficient computer skills including proficiencies in Microsoft Word, Excel, PowerPoint and Outlook. Any experience working for a team, athletic department, or with a sporting event is beneficial. Candidate must have a general understanding of basketball. This is a non-paid internship and is requiring the individual to receive academic credit. The candidate will have to be in the office between 30-40 hours a week and have a flexible schedule. Internship can be non traditional office hours.

Summer 2010 Arena Operations Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 11:17:55 EST

Hours Required: Hours vary – Must be available for some arena events, as well as selected Bobcats games, throughout the semester that may occur on evenings and weekends. Job Description: Time Warner Cable Arena, home of the Charlotte Bobcats, is looking for a college junior or senior, or graduate student to serve as an intern for operations & events held at the arena. The position is unpaid and you must receive academic credit. The Intern will: • Assist in daily operations of the Arena Operations Department, maintaining & updating event file, and such. • Assist with admin duties such as green awareness, maintaining supply orders, corporate express, and FedEx, events calendars, etc. • Assist with pre event planning, and day of events operations associated with all TWC Arena events & Bobcats games. • Assists Arena Operations department with various other projects.

Summer 2010 Basketball Operations Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 11:11:29 EST

Bobcats Sports & Entertainment seeks a Basketball Operations intern who will be: Assisting Basketball Operations staff with daily administrative tasks Managing merchandise database and inventory items Assisting with team projects and spreadsheets Assisting with preseason and regular season duties Assisting with other projects, errands and game day responsibilities as assigned Pursuit of a Sports Management, Business Administration or related degree is preferred. The ideal candidate must have great communication skills, be professional and be able to multi-task. Applicant must have proficient computer skills including Microsoft Word, Excel and Outlook. Any experience working for a team, athletic department, or with a sporting event is beneficial. Also, it will be beneficial if the candidate has been a basketball team manager. Candidate must have basketball knowledge. This is a non-paid internship and is requiring the individual to receive academic credit. The candidate will have to be in the office between 30-40 hours a week. The intern will need to attend all home Basketball games.

Summer 2010 Guest Services Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 11:09:57 EST

Bobcats Sports and Entertainment seeks an intern who will be responsible for assisting the guest services department with various duties: Assist with switchboard coverage Assist with Time Warner Cable Arena Tours Inventory storage Learn and execute each event staff role Assist with creation and update of interdepartmental as well as interoffice documents Assist in vendor relations Assist in department daily duties Guest Services research project This is a non-paid internship and is requiring the individual to receive college credit. The intern will need to be in the office 30-40 hours a week.

Summer 2010 Basketball Communications/PR Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 11:08:22 EST

Bobcats Sports & Entertainment seeks an intern who will be responsible for: Maintaining media lists Assisting with creating and distributing media credentials Assisting with research, writing and editing of media releases as necessary Distributing public relations material to staff and fans as requested Organizing and archiving media clippings Responding to media inquiries Miscellaneous job related duties as assigned. Pursuit of a Communications or Public Relations degree is preferred. The ideal candidate should have excellent communication and writing skills. Previous experience in a college sports information office, school newspaper, internship with a sports team or campus athletic department is preferred. Candidate should have experience with sports writing, research, feature writing and transcription. The candidate should be proficient with Microsoft Word. Knowledge of basketball game statistics is also a plus. This is a non-paid internship and is requiring the individual to receive academic credit. The candidate should be, but not limiting to, a junior, senior or graduate level student. This internship will require that the student is in the office approximately 30-40 hours a week and attend all Bobcats basketball games.

Summer 2010 Premium and Season Ticket Sales Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 11:07:26 EST

Bobcats Sports & Entertainment seeks an intern to assist the Bobcats Premium Sales & Season Ticket Sales departments. The Premium/Season Sales intern will be: Assisting the departments with research and benchmarking various teams regarding sales collateral, pricing, benefits, seating charts, maps, etc. Learning all aspects of the sales process with the ticket and suite sales department. Responsible for specific sales-driven projects Assisting with ticket mailings and promotions Other special projects and administrative duties, as assigned Assigned game night responsibilities Pursuit of Sport Management, Marketing or related degree is preferred. The ideal candidate must have great communication skills, be professional and be able to multi-task. Applicant must have proficient computer skills including Microsoft Word, Excel, and Outlook. Any experience working for a team, athletic department, or with a sporting event is beneficial. This is a non-paid internship and is requiring the individual to receive academic credit. The candidate should be, but not limited to, a Junior, Senior or graduate level student. This internship requires a commitment to assist staff during some Bobcats games and be able to be in the office 30-40 hours a week.

Summer 2010 Community Relations Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 11:05:43 EST

Bobcats Sports & Entertainment seeks a Community Relations intern who will assist us with: Coordinate Community Donations program of autographed items and merchandise, includes maintaining all databases and follow-through. Assist with Community and Player Tickets program, includes distribution of tickets on a per game basis. Help with planning, coordinating and implementing community initiatives, focusing on literacy and education, health and fitness, and wellness. Other CR events include Season of Giving, auctions, autograph sessions and mascot appearances. . Provide assistance with all Bobcats Youth Foundation fundraisers, including game auctions, golf tournaments, galas, and other special events. Assist with in-arena activities such as meet and greets, VIP game-day experiences, game-day auctions, check presentations, honorary ball boys, colorguard, high 5 squad, bench warmers, spotlight and CR area on the Arena concourse. Manage and conduct inventory of CR storage areas, including autographed items and giveaway items. Support CR staff. This is a non-paid internship and is requiring the individual to receive academic credit. The candidate should be, but not limited to a Senior or graduate level student. All candidates will be expected to intern 20-40 hours a week and attend all Bobcats home games.

Summer 2010 Premium and Season Ticket Services Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 11:04:54 EST

Bobcats Sports & Entertainment seeks an intern to assist the Bobcats Premium Sales & Season Ticket Sales departments. The Premium/Season Sales intern will be: Responsible for workign at all Bobcats home games, staffing te Bobcats Arena Will Call, Guaranteed Giveaways table, Guest Service Windows, and/or Season Ticket Holder booth on the concourse as needs dictate Perform and review surveys of season ticket holders. Work with Game Operations and all other game staffs with the execution of imporvements to the gameday experience for all Premium Seat Holders. Proactively communicate in person via other communication methods with premium seat holders to guage satisfaction levels, and to inform them of upcoming season ticket holder exclusive events. Assist with all season ticket holder events, including, but not limited to first year orientation and open practices. Interact with employees and customers to assist in the resolution of problems and concerns voiced by season ticket holders. Organize and distribute season ticket holder gifts, birthday cards, etc. Help to plan, organize and execute season ticket holder events. Assist with research and tracking efforts to determine Season Ticket Holders concerns and interest. Contribute to the common goals of the department and demonstrate a willingness to learn new skills Perform other duties as assigned by the Manager of Premium Services, Director of Premium and Season Tic ... Read More...

Summer 2010 Human Resources Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 11:01:59 EST

Bobcats Sports & Entertainment seeks a Human Resources intern who will be assisting us with: • Organizing employment materials • Spreadsheet maintenance • Communicating with different departments within the company • Learning about different employment processes • Assisting with the Internship program • Various compliance requirements • General office duties • All other projects as assigned. Pursuit of a Human Resources, Sports Management, Psychology, Sociology, or a related degree is preferred. The ideal candidate must have great communication skills, be professional and be able to multi-task. Applicant must have proficient computer skills including Microsoft Word, Excel, PowerPoint and Outlook. Any experience working for a team, athletic department, or with a sporting event is beneficial. This is a non-paid internship and is requiring the individual to receive college credit. The candidate should be, but not limited to, a Junior, Senior or graduate level student. The candidate will need to be in the office 20-30 hours a week and need to attend some home games.

Summer 2010 Partnership Marketing Strategy & Service Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 11:00:32 EST

Bobcats Sports and Entertainment seeks an intern who will be responsible for assisting the Partnership Marketing Strategy & Service Department with various duties: Perform general administrative duties Research promotional items and campaigns relevant to industry Research, develop and help execute new and innovative products and promotional ideas Assist with special events and hospitality programs Assist with game day operations, client management, and general account activation. The ideal candidate should be organized, aggressive, professional, mature, self-starting and committed to the sports industry. Any experience working for a team, athletic department, or with a sporting event is beneficial. Strong communication skills are a necessity. Must have proven written, oral, and presentation skills. Proficient in Microsoft Office is needed. Proficiencies in photoshop and publisher are a plus. This is a non-paid internship and is requiring the individual to receive college credit. The intern will need to be in the office 20-40 hours a week. Any previous relevant presentations, studies, essays or other examples which showcase writing abilities and creative thinking are recommended when interviewing for this position.

Summer 2010 Event Presentation Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 10:59:14 EST

Bobcats Sports & Entertainment seeks Event Presentation interns who will be assisting us with: Organizing and assisting different events for Bobcats Sports & Entertainment Entertainment coordination, game day props, and set up Assist with live Game elements Picking up off site props, as needed Entertainment Teams as necessary General office duties Researching audio and movie clips through other pro teams Researching and planning for the upcoming season Working closely with the different departments within the organization and all other projects as assigned. Pursuit of a Sports Management, Marketing or a related degree is preferred. The ideal candidate must have great communication skills, be professional and be able to multi-task. Applicant must have proficient computer skills including Microsoft Word, Excel, PowerPoint and Outlook. Any experience working for a team, athletic department, or with a sporting event is beneficial. This is a non-paid internship and is requiring the individual to receive college credit. The candidate should be, but not limited to, a Junior, Senior or graduate level student. The candidate will need to be in the office 30-40 hours a week plus games and events.

Summer 2010 IT Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 10:57:24 EST

Bobcats Sports & Entertainment seeks an Informational Technology intern who will be responsible for: Troubleshooting end user computer problems. Communicating problems and solutions both verbally and in writing to customers and management. Creating and following standard processes, plan effectively to complete tasks on schedule, and clearly document results. Providing end user support to an internal client base of 100+ users. Logging and tracking calls using problem management database, and maintains history records and related problem documentation. Internal end user support of all PC hardware and peripherals. Network related troubleshooting, maintenance, and monitoring is also essential Other duties as assigned by management Computer inventory management Pursuit of a Computer Science related degree is preferred. The ideal candidate should be organized, aggressive, professional, mature, self-starting and committed to the sports industry. Any IT experience working for a team, athletic department, or with a sporting event is beneficial. Strong communication skills are a necessity. Must have proven written, oral, and presentation skills, knowledge of system design, development and implementation procedures, ability to troubleshoot and debug hardware and software applications, identify hardware deficiencies and report findings Must possess full understanding of PC architecture, PC support, Server support, Microsoft Windows 20 ... Read More...

Summer 2010 Finance Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 10:56:07 EST

Bobcats Sports & Entertainment seeks a Finance intern. The Finance Department at Bobcats Sports and Entertainment has seven members. The department is responsible for the accounting and finance functions of a holding company which includes, among other legal and accounting entities, a National Basketball Team and the Time Warner Cable Arena. Also associated with the team is a 401(k) benefit plan and a not-for-profit organization. While some of the tasks the intern will face might be routine, the Department will have needs the intern can fill that provide insight into the "nuts and bolts" of how the organization works. Just as important, the department members will be glad to share their experiences working in sports and entertainment. Internship is expected to last 8-12 weeks Rigor, attention to detail, and organization are keys to success Must display a positive attitude to conform to the casual enviroment while demonstrating respect for all Share our curiosity for the business and our desire to positively influence the business Assist with the financial statement audit by preparing financial schedules to support the face statements or footnotes. Assist in the preparation of tax information for various entities and jurisdictions Update excel workbooks that summarize information such as insurance policies or sponsorship contracts. Assist with actual vs. budget comparisons Assist finance membe ... Read More...

Summer 2010 Grassroots Marketing Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 10:52:14 EST

Bobcats Sports and Entertainment seeks an intern who will be responsible for assisting the Marketing department with various duties: Grassroots Marketing Programs, such as Bobcats Kids Club, Jr. Bobcats Youth Basketball, Watch Party Tour, Bobcats Caravan, Game Day Street Team Assisting with Promotional Giveaways Maintain Grassroots Marketing Inventory Create and maintain tracking system of fan information Other projects, as assigned Pursuit of a Marketing or Sports Management degree is preferred. The ideal candidate should be organized, aggressive, professional, mature, self-starting and committed to the sports industry. Any experience working for a team, athletic department, or with a sporting event is beneficial. Strong communication skills are a necessity. Must have proven written, oral, and presentation skills. Proficient in Word, Excel, Power Point, and Outlook would be preferred. This is a non-paid internship and is requiring the individual to receive college credit. The intern will need to be in the office 30-40 hours a week, as well as for home games and other designated events.

Summer 2010 Website/Publications Intern - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 10:47:21 EST

Bobcats Sports & Entertainment seeks a Website/Publications intern who will be assisting with: Helping develop unique content for bobcats.com from breaking news, player features, game previews, and game stories Interviewing players, coaches, and members of the staff as necessary Copywriting and transcription of interviews, recaps and previews Special projects, as assigned by The Creative Services Department. The ideal candidate must have great communication skills, be professional and be able to multi-task. Applicant must be able to work on PC and Mac platforms. Creativity is a must. Candidate must be a quick learner and enjoy a fast paced environment and be able to intern a variety of hours. Knowledge of HTML is a plus. Any experience working for a team, athletic department, or with a sporting event is beneficial. Pursuit of Journalism, Public Relations, Sports Communication, or an English degree is preferred. This is a non-paid internship and is requiring the individual to receive academic credit. The candidate should be, but not limited to, a Junior, Senior or graduate level student. The candidate will have to be in the office between 30-40 hours a week. The intern will also have to attend some Bobcats basketball games.

Summer 2010 Technical Operations Internship - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Mar 2010 10:41:41 EST

Bobcats Sports & Entertainment seeks a Television Production intern who will: Assist lead A/V Tech/Engineer on event day set-up Set up PA systems for marketing events Assists with our archive/tape library system Upkeep of studio and all technical assets Interns will receive hands on education and gain a wealth of experience involving technical aspect of a professional sports team, game day technical set up and special events set up. This is a non-paid internship and is requiring the individual to receive academic credit. The candidate should be, but not limiting to a Junior, Senior or graduate level student. The candidate will need to be in the office 30-40 hours per week and must be flexible in regards to work hours.

Account Manager, Partnership Services - Charlotte Bobcats (Charlotte, NC)

Fri, 26 Feb 2010 13:00:21 EST

POSITION OVERVIEW Position is responsible for assisting the Senior Director, Partnership Services with all day-to-day activities of the department. Position will interact with vendors, clients, and internal departments to fulfill contract obligations, as well as assist with renewal process for all partners. ESSENTIAL DUTIES AND RESPONSIBILITIES • Serve as account manager on partnership assigned accounts • Assist with various corporate partnership accounts and projects as assigned • Plan partner events as assigned which may include pre-game receptions, kids clinics, in-game promotions and end-of-the-season partner summit. • Manage all partner invite lists • Prepare department documents as needed, including game-day partner activities spreadsheet, expense reports, account budgets, memos, letters, contracts, spreadsheets, etc. • Create mid-season partner recap books for assigned accounts • Coordinate partner “Travel with the Team” trips, including maintaining travel spreadsheet, producing trip itineraries and putting together gift bags • Filing and maintenance of files • Update and maintain department data in company approved database systems, including deal points and payment schedules • Assist with in-game department responsibilities and duties • Assist promotions department with league requests, proposals, vendor information • Work with marketing department to ... Read More...

4th Annual Career Fair (March 26, 2010) - Charlotte Bobcats (Charlotte, NC)

Fri, 12 Feb 2010 10:44:43 EST

Description: The Charlotte Bobcats are excited to announce our 4th Annual Career Fair to be held on March 26, 2010 from 12:00pm to 4:00 pm prior to the Bobcats versus Wizards game that evening. Come out and join the Charlotte Bobcats for this one day only job fair. Representatives from industry leaders in sports and entertainment as well as local Charlotte companies will be on-site to meet potential candidates and discuss full-time and internship opportunities. It is recommended you bring multiple copies of your resume to this event. There is a $20 registration fee that includes admission to the career fair as well as a ticket to see the Charlotte Bobcats take on the Washington Wizards at 7:00pm that evening. The Career Fair and the game will be held at Time Warner Cable Arena, located in downtown Charlotte. Registration is a 2-Step Process: Step 1: To register for the event, please fill out the application below including uploading your resume. Step 2: After completing step 1, you will see information to purchase your ticket at the top of the confirmation page. Follow the instructions to purchase your tickets. You will not be considered "registered" unless you have completed both steps in the registration process. You will receive a confirmation email within 48 hours. If you do not receive a confirmation email please email assistant@teamworkonline.com. We look forward to seeing you on March ... Read More...

Director, Technical Operations - Charlotte Bobcats (Charlotte, NC)

Thu, 11 Feb 2010 14:34:51 EST

POSITION OVERVIEW Manage and coordinate a variety of functions to include technical operations, studio production and recording, and electronics systems and equipment design for all Bobcats Basketball, LLC and Time Warner Cable Arena events. ESSENTIAL DUTIES AND RESPONSIBILITIES • Responsible for all technical aspects of the team and arena events, including but not limited to maintenance schedule and budget, set-up and maintenance of the in-arena control room, game day set, and game presentation crewing • Assist with production of game presentation video elements, LED production and operation, home/visiting TV/Radio and scoreboard set-up and operation of broadcast, and new technology for Club NBA • Club liaison between and building for non-basketball operations • Assist with day-to-day activities including but not limited to crewing, TV facility set-up, studio set-up and maintenance (including light and audio), satellite and fiber transmission, post-production oversight and troubleshooting, site surveys, interaction with master control, equipment maintenance, etc. • Game day responsibilities: technical producer (broadcast/game presentation), technical director (broadcast/game presentation), director (broadcast) • Determine fiscal requirements, prepare budgetary recommendations and monitor and reconcile expenditures of budgeted funds • Provide technical consultation as necessary; supervise managers in carrying out the responsibilitie ... Read More...

Director, Partnership Sales - Charlotte Bobcats (Charlotte, NC)

Wed, 10 Feb 2010 16:05:26 EST

POSITION OVERVIEW The team seeks an outgoing, energetic, creative sales professional with strong relationship skills who will be responsible for the development of corporate partnerships. This sales professional will integrate signage, promotions, internet advertising, hospitality, tickets, and all other marketing resources at their disposal in the development of these corporate marketing relationships. ESSENTIAL DUTIES AND RESPONSIBILITIES Work within the current Bobcats partnership sales process and system Partner needs analysis Partnership strategic development Lead generation for prospects Creation and development of comprehensive proposals and presentations Sales and renewal strategy Research related to partner development and relevant industry categories Responsible for timely and accurate reporting of documents to Director of Corporate Partnerships Sales goals achievement REQUIRED SKILLS, EXPERIENCE, AND ABILITIES B.A. in Marketing or related degree required Strong computer skills, specifically in Word, Excel and PowerPoint Excellent writing and language skills Excellent communication skills Public speaking and presentation skills Strong organizational skills Multi-tasking essential Evening and weekend work hours required Travel required

Notification of Internships - Charlotte Bobcats (Charlotte, NC)

Mon, 10 Feb 2003 12:13:00 EST

If you would like to be notified of positions with the Charlotte Bobcats franchise in the future, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.

Notification of Jobs in the Future - Charlotte Bobcats (Charlotte, NC)

Mon, 10 Feb 2003 12:12:00 EST

If you would like to be notified of positions with the Charlotte Bobcats in the future, please press "apply" below and fill out the entire application. Make sure your email is correct and you check off the appropriate notification boxes, otherwise we cannot send you notifications. Once you receive notification of a job, you must come back to the site to reapply. Entering your record here does not make you an applicant to any position. If you need to update, edit, modify or delete your record, please go to "Edit Your Information" above and put in your email address and password.