Charlotte Hornets Jobs


Current available jobs in Sales & Marketing:





Sales & Marketing: Ticket Operations
Coordinator of Ticket Operations - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Coordinator of Ticket Operations is responsible for working on all aspects of ticketing operations for the NBA Charlotte Hornets and the Time Warner Cable Arena servicing Hornets ticket-holder accounts focusing on season, partial and group ticket sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Providing direct support to sales staff by coordinating order processing and system input
  • Distribute tickets in an efficient manner, adhering to tight production and sales timelines
  • Accurate fulfillment and timely processing of all account payments and ticket orders
  • Update customer accounts in ticketing system as required.
  • Provide operational support to season and group sales efforts as needed
  • Assisting the arena Box office on event days, helping to coordinate game night staffing and proactively managing patron issues
  • Provide support for special events as needed
  • Assisting sales staff /season ticket services with renewal and extension process of all ticketing products
  • Standard office procedures including filing, labeling and mailing
  • Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • 1+ years of box office operations experience
  • Bachelor’s degree from an accredited college or university in Sports Management, Economics, Business, or Accounting
  • Experience with Ticketmaster (both classic and Archtics platform) preferred but not required
  • Understanding of sports and arena management
  • Skills to work independently, and operate well under pressure to meet tight deadlines
  • Ability to problem solve
  • Interpersonal skills to work with many different personalities
  • Passion and focus to think strategically and enable operations
  • Ability to handle multiple tasks simultaneously
  • Ability to drive toward specific goals and results
  • Ability to thrive in a fast-paced environment
  • Ability to meet deadlines and deliver results.
  • Proficiency in Excel, PowerPoint and other computer software.
  • Professionalism in all aspect of the work environment.
  • Evening and Weekend work hours required

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Sales & Marketing: Ticket Sales
Account Executive, Membership Sales - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW
The Account Executive, Membership Sales position is responsible for generating new business revenue by prospecting new sales opportunities via phone, networking events and face-to-fact presentations. Position will sell season tickets, partial plans, group tickets and premium inventory as well as up-selling existing season ticket accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Meet or exceed daily call and appointment expectations
• Meet or exceed yearly sales goals
• Handle all incoming sales calls
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Provide excellent customer service skills
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skills
• Perform basic office functions as needed
• Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Proven track record of 2-4 years of high level sales success
• Ability to work as a team player
• Ability to present sales material to large groups and clients
• Ability to maintain the highest level of confidentiality
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Strong computer skills – including all Microsoft Office software programs
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to attend company events
• Ability to travel as needed
• Ability to work in a fast-paced environment
 


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Sales & Marketing: Ticket Sales
Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW


Hornets Basketball, LLC is seeking a positive and passionate individual that is committed to becoming an industry sales leader. This individual will go through a 10-12 month, career growth oriented, sports sales development program. In depth training will focus on growing one’s professional skill sets as a full menu consultant. All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the sale of new full season tickets and partial season ticket plans
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• 100 outbound phone calls daily
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• 10-12 month training program
• Other duties as assigned by Manager


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES


• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Excellent customer service skills
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to work in a fast-paced environment
• Strong computer skills – including all Microsoft Office software programs
• Ability to attend all home games
• Desire to be a sales industry leader
• Ability to present sales material to potential clients
 

*Please no phone calls to Front Office staff regarding this position. All applications will be reviewed through this posting. Thanks.


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