Charlotte Hornets Jobs


Current available jobs in Sales & Marketing:





Sales & Marketing: Ticket Sales
Account Manager, Season Ticket Services - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW
The Account Manager, Season Ticket Services is responsible for providing a wide range of confidential and administrative support to Season Ticket holder’s accounts as well as providing exceptional service. Position will interact with vendors, clients, and internal departments to fulfill Season Ticket holder requests and obligations. Position will also assist with renewal process for all Season Ticket holders. The Account Manager, Season Ticket Services position will work independently on assignments and must be able to interface with all levels of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Serve as primary liaison between season ticket holders and organization/arena providing exceptional customer service.
• Interact daily with fans and guests in person, via e-mail and other communication mediums to successfully share and receive information with fans.
• Responsible for the renewal of season ticket holder’s accounts.
• Assist in securing payments from season ticket holders and other ticket packages.
• Process season ticket holder additional ticket requests as needed.
• Assist with event planning and coordination of sales/services related events.
• Perform “game day” responsibilities, including entertaining clients and fulfilling season ticket holder requests.
• Compile and report to upper management information regarding interests/concerns of patrons and provide feedback to address those interests/concerns.
• Work with sales team on all assigned accounts.
• Perform administrative functions as needed.
• Create and maintain service/renewal reports.
• Update and maintain season ticket holder information in company database.
• Other duties as assigned by manager.

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
• Bachelor’s degree from an accredited college or university required in Sports Administration, Business, or a related field.
• One year experience in a customer service role.
• Maintain high level of confidentiality at all times.
• Presents self in a professional manner and has the ability to interact with all levels of
• the organization and outside contacts.
• Interpersonal skills – ability to maintain confidentiality, listens to others, and willing to
try new things.
• Team Player.
• Ability to work in a fast-paced environment.
• Proficiency in all Microsoft Office Programs, Excel, Powerpoint.
• Demonstrates leadership skills.
• Excellent communication skills including written and verbal; ability to express
ideas clearly and concisely.
• Strong organizational skills.
• Adaptability and flexibility – adapts to changes in the work environment,
manages competing demands and is able to handle frequent changes.
• Dependability.
• Ability to work irregular and long work hours.
• Required to attend all home games.
• Organized, can prioritize work activities, uses time efficiently.
• Detail oriented.
• Ability to multi-task.
• Working knowledge of Ticketmaster.
 


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Sales & Marketing: Ticket Operations
Coordinator of Ticket Operations - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Coordinator of Ticket Operations is responsible for working on all aspects of ticketing operations for the NBA Charlotte Hornets and the Time Warner Cable Arena servicing Hornets and arena ticket-holder accounts focusing on plan and single event ticket sales.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide direct support to sales staff by coordinating order processing and system input
  • Distribute full season, partial plan and single game tickets in an efficient manner adhering to tight production and sales timelines
  • Accurate fulfillment and timely processing of all account payments and ticket orders
  • Update customer accounts in ticketing system as required
  • Provide operational support to season and group sales efforts as needed
  • Assist the Box Office on event days, including Hornets and other arena events, helping to coordinate game night staffing and proactively managing patron issues
  • Provide support for special events (such as select-a-seat)
  • Assist sales staff/season ticket services with renewal and extension process of all ticketing products
  • Event management responsibilities include working with the Senior Director, Arena Ticketing;
  • Event management responsibilities include communication with promoters, building events in Ticketmaster, and show settlements;
  • Standard office procedures including filing, labeling and mailing
  • Other duties as assigned

 

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university in Sports Management, Economics, Business, or Accounting
  • Experience with Ticketmaster (both classic and Archtics platform) preferred but not required
  • 1+ years of box office operations experience preferred
  • Understanding of sports and arena management
  • Skills to work independently, and operate well under pressure to meet tight deadlines
  • Ability to problem solve
  • Interpersonal skills to work with many different personalities
  • Passion and focus to think strategically and enable operations
  • Ability to handle multiple tasks simultaneously while thriving in a fast-paced environment
  • Ability to drive toward specific goals and results
  • Proficiency in Excel, PowerPoint and other computer software
  • Evening and Weekend work hours required

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Sales & Marketing: Marketing
Director of Arena Audio, Visual and Technical Operations - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

Manage and coordinate multiple functions including technical building operations for all Time Warner Cable Arena events (basketball, hockey, concerts, conventions, etc.), event crewing, equipment operations and maintenance, studio production and recording, and electronics systems.  This position has a dotted line relationship to the Sr. Vice President/General Manager Arena.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Support HSE business and basketball departments with technical related activities on and off site
  • Responsible for all technical aspects of the team and arena events, including but not limited to maintenance schedule and budget, set-up and maintenance of the in-arena control room, game day set, and game presentation crewing
  • Assist with production of game presentation video elements, LED production and operation, home/visiting TV/Radio, scoreboard set-up, and operation of broadcast.
  • Liaison between Hornets and building for non-basketball operations
  • Assist with day-to-day activities including but not limited to crewing, TV facility set-up, studio set-up and maintenance (including light and audio), satellite and fiber transmission, post-production oversight and troubleshooting, site surveys, interaction with master control, equipment maintenance, etc.
  • Game day responsibilities: Own all game day technical set up and activation, and support all Hornets business and basketball departments with tech related game day activations
  • Determine fiscal requirements, prepare budgetary recommendations and monitor and reconcile expenditures of budgeted funds
  • Provide technical consultation as necessary; supervise staff in carrying out the responsibilities of their operational areas
  • Provide consultation and establish standards for electronic equipment to be installed in facilities to include designing and ensuring that network of equipment is compatible
  • Work with staff  in establishing technical requirements and equipment specifications for video systems, audio systems and scoreboards to be installed in facilities
  • Manage the implementation of electronic equipment in other areas as assigned
  • Set up repair programs in accordance with engineering plan
  • Plan and schedule work for staff to include assigning projects, determining requirements for operations and ensuring adequate staffing, space and facilities for performance of work
  • Manage various personnel functions including, but not limited to, hiring, training, merit recommendations, promotions, transfers
  • Coordinate and work with the Charlotte Regional Visitor’s Authority (CRVA) employees as necessary
  • Maintain a professional work environment at all times, and adopt and practice organizational culture philosophies
  • Other duties as assigned by Manager

ReQUIRED SKILLS, EXPERIENCE, AND aBILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • At least five years progressive building/arena experience in technical operations with exposure to a variety of technical systems including center hung scoreboard systems, LED technology, arena lighting, recording studios, game day operating systems and equipment, microcomputer services, and live event production
  • Knowledge of comprehensive technical program design and development and audiovisual equipment normally acquired through completion of a Bachelor's degree from an accredited college or university in Technical Operations or a related field
  • Management experience is required
  • Budget management experience is required
  • Strong customer service skills
  • Excellent communication skills including written and verbal with ability to present ideas clearly and concisely
  • Strong organizational skills
  • Honesty, integrity, and high moral and ethical standards
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Detail Oriented
  • Ability to change to the work environment, manages competing demands and is able to handle frequent changes
  • Ability to multi-task
  • Ability to work within all levels of the organization as well as with outside vendors
  • Knowledge of Microsoft office computer software programs
  • Strong Knowledge of Video Production
  • Ability to work under pressure and attention to detail
  • Ability to attend all home basketball games and arena events
  • Ability to work irregular hours including evening, weekend and holidays
  • Some travel may be required
  • Lifting and handling heavy video equipment required [50 – 100 pounds]

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