Charlotte Hornets Jobs


Current available jobs in Sales & Marketing:





Sales & Marketing: Ticket Sales
Manager of Inside Sales - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW
The Manager of Inside Sales is responsible for developing a strategic sales process to sell ticket inventory at Time Warner Cable Arena. This position works closely with the Vice President of Ticket Sales to effectively position, promote, and sell in the marketplace. The position also oversees all Inside Sales Consultants activities, including providing training and development to enable consultants to achieve revenue goals. The role has a strong emphasize on recruiting, developing and maintaining a full staff in order to achieve the department’s goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Develop procedures and programs for outbound season ticket sales efforts that include prospecting, lead generation, pipeline management, data capture and database management.
• Create and implement sales business plan, including team goals, strategies and key tactics to maximize new sales opportunities.
• Work with management team to improve efficiencies in selling, decision making, resource allocation, strategic messaging and product development.
• Utilize company’s CRM system to manage accounts, pipelines, productivity, and measurements.
• Hire, train, motivate and monitor inside sales team.
• Monitor, track and analyze current staff sales on a weekly basis and to maximize individuals sales productivity.
• Monitor all sales processes and results to ensure our ability to reach all sales goals within our inside sales department.
• Create sales scripts for sales team.
• Constant training regarding sales process.
• Create strong sales incentive programs throughout sales campaigns.
• Develop and maintain inside sales culture.
• Recruit inside sales consultants year round.
• Conduct bi-weekly 1 on 1 as well as weekly group meetings.
• Other duties as assigned by Manager.

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
• Bachelor’s degree from an accredited college or university
• Previous management experience
• Presents self in a professional manner and has the ability to interact with all levels of the organization and external contacts
• Interpersonal skills – ability to maintain confidentiality, listens to others, and willing to try new things
• Team Player
• Ability to work in a fast-paced environment
• Proficiency in all Microsoft Office Programs
• Demonstrated leadership skills
• Excellent communication skills including written and verbal; ability to express ideas clearly and concisely
• Strong organizational skills
• Adaptability and flexibility – adapts to changes in the work environment, manages competing demands and is able to handle frequent changes
• Dependability
• Ability to work irregular and long work hours
• Required to attend all home games
• Ticketmaster/Archtics ticketing systems experience a plus
 


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Sales & Marketing: Premium/Suite Sales
Account Executive, Premium Sales - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

Responsible for generating new business revenue through premium sales efforts. Position will also be responsible for new business developed through season tickets, partial plans, and group ticket revenue via phone, networking events and face to face presentation. Responsibilities also include providing exceptional service to premium and luxury customers.


ESSENTIAL DUTIES AND RESPONSIBILITIES

- Meet or exceed daily activity expectations of 60 daily activities and 5 appointments weekly
- Meet or exceed yearly sales goals as established by manager.
- Build and foster beneficial relationships with new and current accounts
- Regularly attend networking and chamber events
- Create and effectively implement personally developed business plans
- Handle all incoming sales calls
- Generate substantial group tickets sales through segmented categories
- Prospect and qualify all potential sales opportunities
- Effectively execute sales campaigns and training set forth
- Efficiently manage workday as determined by management
- Maintain computerized records of all clients and prospects through CRM system
- Provide excellent customer service
- Assist customer service efforts during renewal campaigns
- Renew and retain luxury accounts as assigned by management
- Service accounts for all events in Time Warner Cable Arena
- Assist with the planning and execution of all luxury and premium seating special events.
- Maintain and grow industry standard sales skills
- Stay current with new information, techniques and technology concerning the customer service industry and share best practices with the NBA and other clubs and arenas.
- Track and manage accounts receivables as needed
- Perform other duties as assigned by management


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
- Bachelor’s degree in Business, Sports Management, Marketing or related field
- Ability to work as a team player
- Ability to attend all home games and work irregular hours (evenings, weekends, and holidays)
- Proven track record of sustained high level sales success
- Proficient in computer software programs
- Strong organizational skills
- Excellent communication skills including verbal and written
- Excellent customer service skills
- Ability to present sales materials to large groups and clients
- Ability to multi-task and communicate in a fast paced environment
 


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Sales & Marketing: Corporate Sponsorship Sales
Greensboro D-League Director of Sponsorship Sales - Charlotte Hornets (Greensboro, NC)

POSITION OVERVIEW

This position is responsible for generating corporate sales revenue by building relationships, setting meetings/appointments and identifying new business as well as maintaining new and existing partners.  This position will integrate tickets, signage and activations through corporate marketing, promotions, digital and social advertising, hospitality, media, community programs and any other marketing resources in development of these corporate marketing relationships.

Sales

  • Lead and fully execute key initiatives that support organization’s sales strategy
  • Conduct sales conversations with key decisions makers via inbound and outbound phone calls, in and out of office meetings/presentations, arena tours, and other effective means
  • Provide accurate sales information and prepare weekly revenue reports
  • Prospect and cultivate new sales leads through creative lead generation methods in addition to strategic and organized follow up with sales provided by the organization
  • Develop sales presentations for new business prospects, create PowerPoint proposals to include research of category and clear understanding of prospects business needs
  • Create and nurture relationships with clients and prospects through various means, including:  networking events, seat visits at games, etc.
  • Work to achieve and meet individual and team goals established at start of each fiscal year
  • Create and sell meaningful ideas/plans to generate high level, integrated corporate marketing solutions to marketing and C-level executives
  • Cultivate and maintain significant book of business annually
  • Assist in developing long-term renewal strategy for all partners
  • Track and manage business, utilizing systems to effectively manage current and prospective client date, ultimately resulting in increased sales

Service:

  • Leverage organization resources to drive retention strategies for customer renewals
  • Identify upsell opportunities for assigned corporate partner accounts
  • Facilitate all corporate partnership activation and fulfill sponsorship agreements by working closely with appropriate departments to ensure high level of execution and customer  service
  • Develop end of season recaps for all corporate partners
  • Evaluate partnership activation plans and provide recommendation to better develop the partnership
  • Effectively build and sustain strong partner relationships
  • Implement new strategies and methodologies based on research, data, success rates, and market trends to ensure 100% customer satisfaction

General:

  • Oversee assigned department projects
  • Plan and execute events, promotions, and VIP experiences
  • Attend all home games and special events to ensure fulfillment of partnership, as well as, entertaining current and prospective partners
  • Other duties as assigned

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

  • Bachelor’s Degree required; major in Sports Management, Marketing, or other related field preferred3-5 years experience in sales related field; preferably with experience calling on C-suite 
  • Must be a confident communicator, including both written and verbal skills, and must be able to effectively present to all levels of the organization
  • Must be able to actively engage new business partners in setting appointment through phone calls, meetings, events, networking, etc.
  • Ability to effectively manage multiple projects with overlapping tasks
  • Ability to think strategically and translate concepts into actionable items
  • Proven ability to influence decision making
  • Courage to make tough decisions and deliver difficult messages with professionalism and poise
  • Relationships with regional brands; local marketplace knowledge with local contacts preferred
  • Proven ability to work as a team player
  • Ability to read, interpret and provide feedback on partnership agreements
  • Must possess strong verbal and written communication skills.  Ability to present point of view in varied business situations
  • Strong MS office skills including PowerPoint
  • Ability to work all home games and irregular hours (evenings, weekends, and holidays) as needed

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Sales & Marketing: Ticket Sales
Inside Sales Consultant - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW


Hornets Basketball, LLC is seeking a positive and passionate individual that is committed to becoming an industry sales leader. This individual will go through a 10-12 month, career growth oriented, sports sales development program. In depth training will focus on growing one’s professional skill sets as a full menu consultant. All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the sale of new full season tickets and partial season ticket plans
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• 100 outbound phone calls daily
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• 10-12 month training program
• Other duties as assigned by Manager


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES


• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Excellent customer service skills
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to work in a fast-paced environment
• Strong computer skills – including all Microsoft Office software programs
• Ability to attend all home games
• Desire to be a sales industry leader
• Ability to present sales material to potential clients
 

*Please no phone calls to Front Office staff regarding this position. All applications will be reviewed through this posting. Thanks.


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