Charlotte Bobcats and Time Warner Cable Arena Jobs


Current available jobs in Sales & Marketing:





Sales & Marketing: Ticket Sales
Inside Sales Consultant - Charlotte Bobcats (Charlotte, NC)

POSITION OVERVIEW


Bobcats Basketball, LLC is seeking a positive and passionate individual that is committed to becoming an industry sales leader. This individual will go through a 10-12 month, career growth oriented, sports sales development program. In depth training will focus on growing one’s professional skill sets as a full menu consultant. All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups. Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the sale of new full season tickets and partial season ticket plans
• Expected to prospect and qualify all potential sales opportunities
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• 100 outbound phone calls daily
• Provide excellent customer service
• Meet or exceed weekly and monthly sales goals
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Assist with Select-A-Seat events
• Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
• Game night duties as assigned (visit clients, works sales table, etc…)
• Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
• Participate in sales driven arena events
• 10-12 month training program
• Other duties as assigned by Manager


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES


• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Ability to work as a team player
• Excellent customer service skills
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to work in a fast-paced environment
• Strong computer skills – including all Microsoft Office software programs
• Ability to attend all home games
• Desire to be a sales industry leader
• Ability to present sales material to potential clients
 

*Please no phone calls to Front Office staff regarding this position. All applications will be reviewed through this posting. Thanks.


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Sales & Marketing: Ticket Sales
Account Executive, Group Sales - Charlotte Bobcats (Charlotte, NC)

POSITION OVERVIEW

The Charlotte Bobcats seek passionate, committed, energetic salespeople to sell group tickets for the Charlotte Bobcats. This person must be highly motivated, detail-oriented and organized.  Flexibility and the ability to manage several projects at once are imperative. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Prospecting and qualifying for new group sales opportunities
  • Meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales for the Charlotte Bobcats
  • Maintain computerized records of all season and group customers regarding the teams database
  • Providing excellent customer service
  • Ability to sell season tickets, partial season and mini plans for the Charlotte Bobcats
  • Building and fostering beneficial relationships with existing and new accounts
  • Handle all incoming sales calls from group sales prospects
  • Additional responsibilities as assigned by the department’s Vice President, Ticketing and/or Senior Manager, Group Sales.
  • Other duties as assigned by Manager

 

ReQUIRED SKILLS, EXPERIENCE, AND aBILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • Ability to work as a team player
  • Ability to attend all home games (evenings and weekend hours and possibly holidays)
  • Proficient in basic software programs (Word, Power Point, Excel, etc)
  • Strong organizational and communication skills
  • Excellent customer service skills
  • Ability to network throughout the business community and various organizations
  • At least one-year of successful professional sports team group sales experience
  • Ability to read and write
  • Ability to communicate clearly with both verbally and written material
  • Ability to work evenings and weekends as needed

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Sales & Marketing: Client Relations/Customer Service
Account Manager, Premium Services - Charlotte Bobcats (Charlotte, NC)

POSITION OVERVIEW

This position is responsible for providing exceptional service to all Premium Seat owners. Position works closely with other team members, as well as, sales staff to manage, develop, organize and implement service programs, projects and communications tools to strengthen and increase the level of services to the team’s premium and season ticket holders and drive customer loyalty.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as primary contact for all Premium Seat owners
  • Make a minimum of 30 outbound phone calls per day
  • Responsible for managing and renewing personal portfolio of season ticket accounts
  • Service accounts for all events in Time Warner Cable Arena
  • Initiate proactive service programs including, but not limited to, monthly newsletter, scoreboard announcements and game entertainment special requests
  • Responsible for communicating event notifications in an efficient and timely manner
  • Coordinate additional ticket purchases for all events at the Time Warner Cable Arena
  • Compile and track specific client trends and requests
  • Manage and update ticketing database accounts relating to Premium Seat owners
  • Assist with the planning and execution of all Premium seating special events
  • Work with food & beverage department to handle all special requests.
  • Manage event guest list upon request
  • Serve as liaison between internal and external departments to ensure all Premium Seat owners’ expectations are being met
  • Ability to multi task and communicate in a fast paced environment
  • Manage invoicing and collection process
  • Respond to telephone, e-mail and fax requests from Premium Seat owners in a professional and timely manner
  • Ability to interact with all staff members and interns
  • Other duties as assigned by Manager

 

ReQUIRED SKILLS, EXPERIENCE, AND aBILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Degree from an accredited college or university in Hospitality, Sports Administration, Business or related field
  • Three years experience in the Sports and Entertainment industry
  • Prior customer service experience preferred

  • Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
  • Interpersonal skills –listens to others, works well in a team environment
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Detail Oriented
  • Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
  • Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
  • Ability to multi-task
  • Ability to work extended hours including nights, weekends, holidays
  • Ability to work in a fast-paced environment
  • Strong computer skills – including all Microsoft Office software programs

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Sales & Marketing: Premium/Suite Sales
Account Executive, Premium Sales - Charlotte Bobcats (Charlotte, NC)

POSITION OVERVIEW

Responsible for generating new business revenue through premium sales efforts. Position will also be responsible for new business developed through season tickets, partial plans, and group ticket revenue via phone, networking events and face to face presentation. Responsibilities also include providing exceptional service to premium and luxury customers.


ESSENTIAL DUTIES AND RESPONSIBILITIES

- Meet or exceed daily activity expectations of 60 daily activities and 5 appointments weekly
- Meet or exceed yearly sales goals as established by manager.
- Build and foster beneficial relationships with new and current accounts
- Regularly attend networking and chamber events
- Create and effectively implement personally developed business plans
- Handle all incoming sales calls
- Generate substantial group tickets sales through segmented categories
- Prospect and qualify all potential sales opportunities
- Effectively execute sales campaigns and training set forth
- Efficiently manage workday as determined by management
- Maintain computerized records of all clients and prospects through CRM system
- Provide excellent customer service
- Assist customer service efforts during renewal campaigns
- Renew and retain luxury accounts as assigned by management
- Service accounts for all events in Time Warner Cable Arena
- Assist with the planning and execution of all luxury and premium seating special events.
- Maintain and grow industry standard sales skills
- Stay current with new information, techniques and technology concerning the customer service industry and share best practices with the NBA and other clubs and arenas.
- Track and manage accounts receivables as needed
- Perform other duties as assigned by management


REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
- Bachelor’s degree in Business, Sports Management, Marketing or related field
- Ability to work as a team player
- Ability to attend all home games and work irregular hours (evenings, weekends, and holidays)
- Proven track record of sustained high level sales success
- Proficient in computer software programs
- Strong organizational skills
- Excellent communication skills including verbal and written
- Excellent customer service skills
- Ability to present sales materials to large groups and clients
- Ability to multi-task and communicate in a fast paced environment
 


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Sales & Marketing: Ticket Sales
Account Executive, Season Ticket Sales - Charlotte Bobcats (Charlotte, NC)

POSITION OVERVIEW
The Account Executive, Season Ticket Sales position is responsible for generating new business revenue by prospecting new sales opportunities via phone, networking events and face-to-fact presentations. Position will sell season tickets, partial plans, group tickets and premium inventory as well as up-selling existing season ticket accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Meet or exceed daily call and appointment expectations
• Meet or exceed yearly sales goals
• Handle all incoming sales calls
• Prospect and qualify all potential sales opportunities
• Effectively execute sales campaigns and training set forth
• Efficiently manage workday as determined by Management
• Maintain computerized records of all clients and prospects with our CRM system
• Provide excellent customer service skills
• Assist customer service efforts during renewal campaigns
• Maintain and grow industry standard sales skills
• Perform basic office functions as needed
• Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
• Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
• Proven track record of 2-4 years of high level sales success
• Ability to work as a team player
• Ability to present sales material to large groups and clients
• Ability to maintain the highest level of confidentiality
• Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
• Interpersonal skills –listens to others, works well in a team environment
• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
• Planning and organizing, can prioritize work activities; uses time efficiently
• Detail Oriented
• Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
• Strong computer skills – including all Microsoft Office software programs
• Ability to multi-task
• Ability to work extended hours including nights, weekends, holidays
• Ability to attend company events
• Ability to travel as needed
• Ability to work in a fast-paced environment
 


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