Charlotte Hornets Jobs


Current available jobs in Sales & Marketing:





Sales & Marketing: Database Marketing/Analytics
Business Analyst - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Business Analyst will be responsible for quantitative and strategic analyses in support of revenue generating departments of the Charlotte Hornets. The successful candidate will provide data and analysis to inform decision-making on a variety of subjects including, ticket pricing, revenue forecasting, surveying, profitability analyses, customer segmentation, and sponsorship measurement and valuation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ticket Sales

·         Perform revenue forecasting and trend analysis on ticket sales

·         Utilize primary and secondary market ticket data to make ticket pricing recommendations

·         Analyze retention and identify at-risk accounts

Sponsorship

·         Generate sponsor surveys and analyze responses

·         Use survey and social media data to perform asset valuation  

Email/Marketing

·         Analyze buyer behavior trends across various marketing channels

·         Investigate email performance statistics and make recommendations

Database/CRM

·         Integrate numerous sources of customer behavior data to segment and prioritize existing and prospective buyers

·         Evaluate sales rep performance and provide feedback

Present findings to all levels of management

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university.
  • Strong quantitative, business, financial, and modeling skills
  • Deep experience working with statistical software packages (R, SAS, SPSS, etc.)
  • Deep experience with Microsoft Excel and PowerPoint
  • Problem-solving abilities
  • Strong communication and presentation skills
  • Detail-oriented
  • Computer programming experience preferred

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Sales & Marketing: Membership
Account Manager, Membership Services - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Account Manager, Membership Services is responsible for providing a wide range of confidential and administrative support to Season Ticket holder’s accounts as well as providing exceptional service.  Position will interact with vendors, clients, and internal departments to fulfill Season Ticket holder requests and obligations.  Position will also assist with renewal process for all Season Ticket holders.  The Account Manager, Membership Services position will work independently on assignments and must be able to interface with all levels of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as primary liaison between season ticket holders and organization/arena providing exceptional customer service
  • Interact daily with fans and guests in person, via e-mail and other communication mediums to successfully share and receive information with fans
  • Responsible for the renewal of season ticket holder’s accounts
  • Assist in securing payments from season ticket holders and other ticket packages
  • Process season ticket holder additional ticket requests as needed
  • Assist with event planning and coordination of sales/services related events
  • Perform “game day” responsibilities, including entertaining clients and fulfilling season ticket holder requests
  • Compile and report to upper management information regarding interests/concerns of patrons and provide feedback to address those interests/concerns
  • Work with sales team on all assigned accounts
  • Perform administrative functions as needed
  • Create and maintain service/renewal reports
  • Update and maintain season ticket holder information in company database
  • Other duties as assigned by manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university required in Sports Administration, Business, or a related field
  • One year experience in a customer service role
  • Maintain high level of confidentiality at all times
  • Presents self in a professional manner and has the ability to interact with all levels of
  • the organization and outside contacts
  • Interpersonal skills – ability to maintain confidentiality, listens to others, and willing to try new things
  • Team Player
  • Ability to work in a fast-paced environment
  • Proficiency in all Microsoft Office Programs, Excel, Powerpoint
  • Demonstrates leadership skills
  • Excellent communication skills including written and verbal; ability to express ideas clearly and concisely
  • Strong organizational skills
  • Adaptability and flexibility – adapts to changes in the work environment, manages competing demands and is able to handle frequent changes
  • Dependability
  • Ability to work irregular and long work hours
  • Required to attend all home games
  • Organized, can prioritize work activities, uses time efficiently
  • Detail oriented
  • Ability to multi-task
  • Working knowledge of Ticketmaster

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Sales & Marketing: Ticket Sales
Account Executive, Group Sales - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

The Charlotte Hornets seek passionate, committed, energetic salespeople to sell group tickets for the Charlotte Hornets. This person must be highly motivated, detail-oriented and organized.  Flexibility and the ability to manage several projects at once are imperative.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handle all incoming sales calls from group sales prospects
  • Prospecting and qualifying for new group sales opportunities
  • Meeting or exceeding weekly and monthly sales goals in the areas of group ticket sales for the Charlotte Hornets
  • Maintain computerized records of all season and group customers regarding the teams database
  • Providing excellent customer service
  • Ability to sell from time to time season tickets, partial season and mini plans for the Charlotte Hornets
  • Building and fostering beneficial relationships with existing and new accounts
  • Additional responsibilities as assigned by the department’s Vice President, Ticketing and/or Senior Manager, Group Sales.
  • Other duties as assigned by Manager

ReQUIRED SKILLS, EXPERIENCE, AND aBILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • Ability to work as a team player
  • Ability to attend most, if not all home games (evenings and weekend hours and possibly holidays)
  • Proficient in basic software programs (Word, Power Point, Excel, etc)
  • Strong organizational and communication skills
  • Excellent customer service skills
  • Ability to network throughout the business community and various organizations
  • At least one-year of successful professional sports team group sales experience
  • Ability to read and write
  • Ability to communicate clearly with both verbally and written material
  • Ability to work evenings and weekends as needed

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Sales & Marketing: Sponsorship Services/Activation
Account Manager, Partnership Activation - Charlotte Hornets (Charlotte, NC)

POSITION OVERVIEW

Responsible for assisting the Director, Partnership Activation with all day-to-day activities of the department.  Position will interact with vendors, clients, and internal departments to fulfill contractual obligations as well as assist with renewal process for all partners.  The ideal candidate will have previous agency or team experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as account manager and develop relationships on partnership assigned accounts
  • Assist with various corporate partnership accounts and projects as assigned
  • Plan partner events as assigned which may include pre-game receptions, kids clinics, and in-game promotions
  • Prepare department documents as needed, including expense reports, account budgets, letters, contracts, spreadsheets, etc.
  • Create mid-season partner recap books for assigned accounts
  • Update and maintain department data in company approved database systems, including deal points and payment schedules
  • Utilize CRM system to track all activity related to partners 
  • Assist with in-game department responsibilities and duties
  • Assist director with league requests and proposals
  • Other duties as assigned by Manager

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s in Marketing or related degree from an accredited college or university
  • Previous agency or team experience is preferred
  • Strong computer skills, specifically in Microsoft Word, Excel and PowerPoint
  • Presents self in professional manner and has ability to interact with all levels of organization and outside contacts
  • Interpersonal skills –listens to others, works well in a team environment
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
  • Sales- Ability to sell incremental programs to existing partners
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Detail Oriented
  • Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
  • Dependability – consistently at work on time, follows instructions, responds to manager’s instructions
  • Ability to multi-task is essential
  • Required to work extended hours including evenings, holidays, and weekend work
  • Travel may be required
  • Ability to lift and manage equipment and supplies required
  • Ability to work in a fast-paced environment

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