Bobcats Sports & Entertainment seeks an Informational Technology intern who will be responsible for:

• Troubleshooting end user computer problems.
• Communicating problems and solutions both verbally and in writing to customers and management.
• Creating and following standard processes, plan effectively to complete tasks on schedule, and clearly document results.
• Providing end user support to an internal client base of 100+ users.
• Logging and tracking calls using problem management database, and maintains history records and related problem documentation.
• Internal end user support of all PC hardware and peripherals.
• Network related troubleshooting, maintenance, and monitoring is also essential
• Other duties as assigned by management
• Computer inventory management

Pursuit of a Computer Science related degree is preferred. The ideal candidate should be organized, aggressive, professional, mature, self-starting and committed to the sports industry. Any IT experience working for a team, athletic department, or with a sporting event is beneficial. Strong communication skills are a necessity. Must have proven written, oral, and presentation skills, knowledge of system design, development and implementation procedures, ability to troubleshoot and debug hardware and software applications, identify hardware deficiencies and report findings Must possess full understanding of PC architecture, PC support, Server support, Microsoft Windows 2000 Workstation and Server, Microsoft Active Directory, Windows XP, Office XP, and Anti-Virus tools. This candidate will need to be able to lift 50 lbs.

This is a non-paid internship and is requiring the individual to receive academic credit.

 The candidate should be, but not limiting to, a junior, senior or graduate level student.

This intern will need to attend Bobcats Basketball games and need to be in the office 20-30 hours a week.

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