Charlotte Hornets Jobs

Current available jobs in Information Systems:

Information Systems: Technical Support/Help Desk
Administrator of Information Tehnology - Charlotte Hornets (Charlotte, NC)


Provide primarily Windows System Administration with some Networking Administration skills.  The ideal candidate will have the skills to diagnose and repair desktop hardware; laser printers; cellular telephones; desktop software applications and provide on-site support for basketball games and events.  As a team member, you will work with other Windows System Administrators/Engineers to maintain and enhance an existing computer network infrastructure within a heterogeneous mix of computing hardware and software platforms, including servers and workstations.


  • Provide first level help desktop support to office end users and tenants.
  • Be proactive in performing root cause analysis of productivity issues to adequately resolve recurring problems.
  • Will communicate problems and solutions both verbally and in writing to customers and management.
  • Create and follow standard processes, plan effectively to complete tasks on schedule, and clearly document results.
  • Provide end user support to an internal client base of 100+ users, tenants and customers of venue.
  • Must possess full understanding and effective troubleshooting skills on PC architecture, PC support, Server support, Microsoft Windows Workstation and Server, Microsoft Active Directory, Windows version 7/8.1/10, Office 2013-2016, Mac OS X, and Anti-Virus tools.
  • Knowledge of Windows Server versions 2008r2 & 2012r2 is preferred.
  • Internal end user support of all PC hardware and peripherals.
  • Other duties of this position will be server maintenance, network backups, employee relocations within the office, hardware/software inventory, and the research and implementation of new technologies.
  • Some network related troubleshooting, maintenance, and monitoring is also essential.
  • Procure desktop and laptop hardware per the company standard.
  • Ensure all company owned technology assets are tagged and inventoried on an ongoing basis.
  • Ensure applications installed on desktop, laptops, and tablets are licensing compliant.
  • Work independently to troubleshoot support requests and follow escalation policies.
  • Manage monthly patch deployments.
  • Troubleshoot hardware failures and manage warranty service.
  • Supports tactical and strategic goals of the Technology organization.
  • Track, document and maintain all helpdesk requests utilizing a ticket management system.
  • All other duties as assigned by Manager.


(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

  • Bachelor’s degree in Computer Science or Info. Technology discipline or equivalent professional experience.
  • One to three years commercial Systems Administration experience.
  • Knowledge of system design, development and implementation procedures.
  • Stay abreast and implement the latest protection against security threats such as Malware, breaches and infected systems.
  • Ability to troubleshoot and debug hardware and software applications.
  • Knowledge of configuring, imaging, and maintaining computers/desktops equipment.
  • Ability to identify hardware deficiencies and report findings.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Excellent troubleshooting skills.
  • Proven analytical and problem solving skills.
  • Ability to work in a dynamic team environment.
  • Knowledge and experience in software deployment, computer imaging.
  • Ability to handle multiple concurrent assignments.
  • Some heavy lifting is required.
  • Excellent customer service skills required.
  • A+ Certification and/or Network+ Certification a plus
  • Ability to take direction without follow up.
  • Evening and weekend work required.

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