Charlotte Hornets Jobs


Current available jobs in Facility Operations:





Facility Operations: Security
Part Time Event Security Officer - Charlotte Hornets (Charlotte, NC)

The Hornets Event Staff is currently looking for qualified and responsible individuals for Hornets Sports & Entertainment events for the upcoming Charlotte Hornets season. Interested candidates may apply on-line. All candidates will be subject to a background and reference check.

 

Essential Job Functions: other duties may be assigned

  • Greet and direct all guests to their assigned seating/location

  • Effectively able to read and identify credentials and tickets, with the understanding of proper access to the appropriate area

  • Maintain open and smooth access routes in the voms and throughout the seating area

  • Identify and resolve issues in a timely manner

  • Respond to guests’ request for service and assistance

  • Monitor your assigned area

  • Enforce and uphold integrity of the facility and the event

  • Perform routine search procedures and entrances and exits and ensure that no prohibited items enter or leave Time Warner Cable Arena.

  • Ability to proactively identify and address offensive behavior.

  • Attend and participate in pre-event meetings

  • Receive and act on complaints from guests, clients and employees according to established policies and procedures

  • Enforce policies and procedures throughout the facility on a 24hr 7day a week basis

  • Follow all rules and regulations as outlined in the policies and the procedures manual

  • Aid in direction of orderly evacuation of building

  • Monitors and maintains access control

  • Other duties as assigned by Manager

 

Essential Guest Service Functions:

  • Guest service oriented

  • Respond to requests for service and assistance

  • Anticipates and respond to the guests’ needs in a timely manner

  • Treat all guest in a kind and courteous manner

  • Serve as the Arena’s ambassador for the Security Department

 

Skills and Qualifications:

  • Possess excellent communication skills, oral and written
  • Ability to handle multiple tasks simultaneously
  • Must be able to work independently
  • Guest services and Security experience preferably, however, not mandatory
  • Must be very flexible with the ability  to adapt to different situations

 

Requirements: Minimum

  • High school diploma/ or equivalent
  • The ability to maneuver throughout the building
  • The ability to stand and walk for extended periods
  • The ability to bend, and lift at least 50 pounds and push 70 pounds
  • The ability to work effectively at high altitudes
  • Strive to maintain a safe work environment for self and others
  • Available to work evenings, weekends and holidays
  • Must be able to pass background check
  • Must be willing to work all shifts and days Monday through Sunday
  • Possess excellent communication skills, oral and written
  • Proficient with the internet, E-mail, and Microsoft Excel and Word
  • Ability to handle multiple tasks simultaneously
  • Must be able to work a minimum of 85% of Bobcats games and 75% of all other events
  • Must be able to work independently and use sound judgment

 

Adaptability:

  • Adapts to changes in the work environment
  • Ability to work in inclement weather conditions (within reason)
  • Must be physically capable of walking long distances

 

Communication Skills:

  • Asks key questions to obtain information
  • Speaks clearly, listens and gets clarification
  • Communicates changes effectively
  • Demonstrates accuracy and thoroughness
  • Writes clearly and informatively
  • Able to read and interpret written information

 

Professionalism:

  • Demonstrates neat and professional appearance at all times
  • Follows instructions, responds to management directions
  • Treats people with respect

 

Safety and Security

  • Observes safety and security procedures
  • Reports potentially unsafe conditions
  • Proactively enforces security policies for building

 

Work Ethic

  • Reports to work on time
  • Arrives at meetings and appointments on time
  • Uses time effectively

 


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Facility Operations: Event Guest Relations
Part Time Event Services Representative - Charlotte Hornets (Charlotte, NC)

The Hornets Event Staff are currently looking for qualified and responsible individuals for Hornets Sports & Entertainment events and the upcoming Charlotte Hornets season. Interested candidates may apply on-line. All candidates will be subject to a background and reference check.

 

 

 

UNIFORM ROOM ATTENDANT

  • Maintain accurate inventory of all uniforms and other items in the uniform room
  • Ensure uniforms are clean, damage free and presentable for the staff to wear
  • Document and track uniforms as they are assigned to staff
  • Ensure job codes are accurately posted to correspond with the actual event
  • Ability to consistently perform all daily functions as outlined on the “Daily Checklist” with a keen ability to multi-task
  • Ensure the employee’s break room and locker rooms are clean and stocked
  • Ensure that all resources for the staff, on an event day are prepared, and available for the staff
  • Possess great organization skills and a profound eye for detail
  • Proficient with the internet, E-mail, and Microsoft Excel and Word
  • Ability to work independently, using proper judgment and initiative
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. 

 

GUEST SERVICES

  • Work closely with the Guest Service Supervisor to fulfill guests’ requests for service
  • Take initiative to resolve guests’ issues in a timely and professional manner
  • Maintain full knowledge of all arena facilities (general sections, ADA sections, concessions, First Aid, ATM, as well as all radio channels)
  • Ability to adapt to an ever changing environment
  • Serve as a support for the event staff in resolving issues
  • Assist with seat relocation, ADA escort, and other miscellaneous tasks, as needed
  • Ensure that all incidents reports are completed in an accurate and timely manner

  

PREMIUM SERVICES

  • Conduct pre-event suite inspections for all premium locations        
  • Report irregular conditions (broken fixtures, lighting problems, seat complications, etc.)
  • Provide information, direction, and assistance to guests
  • Take initiative to resolve guest issues in a timely and professional manner
  • Maintain full knowledge of all arena facilities (general sections, ADA sections, concessions, First Aid, ATM, as well as all radio channels)
  • Assist with seat relocation, ADA escort, and other miscellaneous tasks, as needed
  • Ensure that all incidents reports are completed in an accurate and timely manner

 

 

ESSENTIAL SKILLS

  • Greet all guests with a smile
  • Guest service oriented
  • Must be able to work in confined spaces
  • Respond to requests for service and assistance
  • Must be flexible and adaptable
  • Anticipate and respond to the guests’ needs in a timely manner
  • Treat all guests in a kind and courteous manner
  • Serve as the Arena’s ambassador for the WOW program
  • Other tasks and duties, as assigned

 

OVERALL SKILLS AND QUALIFICATIONS

  • Must be available to work nights, weekends and holidays
  • Possess excellent communication skills, oral and written
  • Proficient with the internet, E-mail, and Microsoft Excel and Word
  • Ability to handle multiple tasks simultaneously
  • Must be able to work a minimum of 85% of Hornets games and 75% of all other events
  • Must be able to work independently
  • Must be able to lift up to 50 lbs or push up to 70 lbs unassisted
  • Must be able to walk, bend and stand for extended periods.


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Facility Operations: Event Guest Relations
Part Time Family Room Greeter - Charlotte Hornets (Charlotte, NC)

 POSITION OVERVIEW
This position is responsible for greeting the players’ families and guests and issuing the proper tickets and credentials. The Greeter serves as the first point of contact for the guests headed to the Family Room. This individual will be in charge of tickets and additional credentials and coordinate with the Box Office if necessary. The Greeter stays upstairs until the end of the first quarter and then will go down to the Family Room to assist with any guest needs. This individual must be familiar with guest names and faces as well as remembering specific information regarding their Family Room needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Must attend 40 home games
• Welcome guests and families
• Assist guests and family members with any ticketing issues that may occur
• Function as liaison between Basketball Operations department and families and guests
• Ensure only approved guests receive family room credentials

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily.
• Ability to multi-task and work in a high stress situation
• Must be able to work all Hornets home games
• Must have strong customer service experience and skills
• Team player, positive attitude
• Ability to work with little supervision

Education and/or Experience
• Degree from an accredited college or university preferred
• Customer Service experience recommended

Knowledge/Skills/Abilities
• Possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives
• Able to maintain confidentiality and use discretion when privy to sensitive information
• Strong teamwork skills and the ability to manage their own individual projects
• Be a flexible and reliable team player, both within own department and the company as a whole
• Have the ability to thrive in a fast-paced, deadline driven environment
• Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts.
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions.
• Ability to multi-task.
• Ability to work extended hours including nights, weekends, holidays.
• Ability to attend company events.


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Facility Operations: Event Guest Relations
Part Time Family Room Entrance Host - Charlotte Hornets (Charlotte, NC)

 POSITION OVERVIEW
This position is responsible for greeting and checking for the proper credentials for access into the family room area. This person will stand at the podium outside the Family Room and assist guests with any requests. This individual must be familiar with guest names and faces as well as remembering specific information regarding their Family Room needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Must attend 40 home games
• Welcome and greet the guests and families
• Verify access for family room area
• Record attendance and report any issues or concerns
• Function as liaison between Basketball Operations department, families, guests and arena partners
• Work with Levy to ensure all food is fully stocked and properly displayed
• Assist with any giveaways during the game

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily.
• Ability to multi-task and work in a high stress situation
• Must be willing to perform light housekeeping duties
• Must be professional and maintain confidentiality
• Must be able to work all Hornets home games
• Must have excellent verbal communication and interpersonal skills
• Team player, positive and upbeat attitude
• Ability to work with little supervision and take initiative
• Ability to stand and stay focused and alert for extended periods of time

Education and/or Experience
• Degree from an accredited college or university preferred
• Customer Service experience recommended

Knowledge/Skills/Abilities
• Possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives
• Able to maintain confidentiality and use discretion when privy to sensitive information
• Strong teamwork skills and the ability to manage their own individual projects
• Be a flexible and reliable team player, both within own department and the company as a whole
• Have the ability to thrive in a fast-paced, deadline driven environment
• Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts.
• Dependability – consistently at work on time, follows instructions, responds to manager’s instructions.
• Ability to multi-task.
• Ability to work extended hours including nights, weekends, holidays.
• Ability to attend company events.


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